Thank you for selecting www.TheHousewaresStore.com

We are happy to provide personal service.

Our contact information

By Phone:
It is faster to receive assistance via Email

By standard mail:
www.thehousewaresstore.com
Accessible Database Solutions, Inc.
8454 Day St
Spring Hill, FL 34606
(do not send returns to this address)

By email:

info@thehousewaresstore.com

Images:

We do our best to represent the product with the image provided, but the images are not guaranteed.

Sales Tax:

For orders shipped to Florida – add 6.50% Sales Tax on Merchandise and Shipping & Handling.

Shipping:

ORDERS MUST BE PLACED BY 1:00 PM EST FOR OVERNIGHT, 2 OR 3 DAY DELIVERY.

Package Refusal:

If you refuse a package delivery, you will be responsible for the cost of shipping both directions.

Oversided Items:

Shipping is based on standard sized package weights. If a product is oversized, or weight is not as listed on site, we will email you the exact shipping cost. At which time, you can accept or refuse the order. Simply email us to determine the shipping charges. You may also submit your order with the estimated shipping charge and we will send you the exact shipping charge before submitting your order.

Standard Delivery: Most items ship the same business day, when entered before 1:00 pm EST
Some items may take up to 4 business days for orders to be processed and then shipped. Shipping time depends on location of warehouse and delivery location.

Cancellation Policy:

Please EMAIL by Clicking Here to cancel any order that has not been shipped. Be sure to include your order number, full name and shipping address. Once the order has been cancelled, you will receive an email confirming cancellation. Please note, once an order is placed, it may not be possible to cancel your order before it is shipped.

Returns:

Only products in new condition and in original decorative packaging will be accepted return. All returns must be pre-authorized. Please email for an RMA number. In some cases, customer pays 2-way freight (out and back).

There are items where we have a restocking fee. Please email if you wish to know about a particular item.

RMA numbers may take up to a week to provide.

Veratex Products are not returnable.

Software is not returnable.

Products in a blister pack, that have been opened, are not returnable.

Damaged Product:

Contact customer service to initiate damage claim.

Warranty:

Manufacturer’s warranties apply on most products.

International Shipping
TheHousewaresStore.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com


WHICH COUNTRIES DO YOU SHIP TO?
International shipping is currently available WORLDWIDE from TheHousewaresStore.com. Our third party vendor, International Checkout, will ship to all destinations around the world including APO / FPO addresses.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?
To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
All inquiries regarding your international order should be directed to International Checkout at:
support@internationalcheckout.com


PHONE: USA Phone: +001.310.601.8196
USA and Canada: +1.866.682.0641
UK Phone: +44.20.8133.2436
Australia Phone: +61.28003.4685
Denmark Phone: +45.36.950312
Sweden Phone: +46.4069.35779
Hong Kong Phone: +852.8175.6057
Japan Phone: +81.50.5534.6826
Finland Phone: +358.(02)3619.0437
Brazil Phone: +55.(11)3717.5368
Ireland Phone: +353.1443.3715
Mexico Phone: +52.558.421.8266
New Zealand Phone: +64.9889.0408
All Others: +001.310.601.8196



Please visit the International Checkout Customer Service page for more information and phone numbers in your area.